Website Template Support

THE HELP YOU NEED, WHEN YOU NEED IT

Squarespace Support & Resources

 Squarespace Guides

The Squarespace knowledge base is the most comprehensive source of tutorials for Squarespace users.

Squarespace Support

Contact Squarespace support if you have a question about Squarespace that is not answered in the knowledge base.

Squarespace Forum

Have a question Squarespace can’t answer? The community forum gives you access to tons of Sqaurespace experts!

 

Frequently asked questions

  • Yes, you can check out our website intensive package which includes complete template customization here

  • Yes, you can book a Squarespace Speed Session here. A Squarespace speed session is for smaller scale fixes such as:

    • Something doesn't feel quite feel right and you can't fix on your own

    • There's features or blocks you can't get to work or look the way you want

    • You're looking for a bit of a quick redesign or tech help

    • You want some professional insight and expertise

    • You need to add in some features that will free up your time, like scheduling, automation, and don't know where to start

    These sessions include:

    • A 60-minute Video call

    • A discussion of exactly what areas of your Squarespace site can be improved together

    • I’ll make amendments on the live call and show you exactly what I’m doing through screen sharing

    • A recording of session for you to keep and learn from

  • Sure do! Every package comes with payment plan options that is structured according to due dates rather than project milestones so we can always keep your project prioritized in queue and stay on track. Every payment plan starts with a non-refundable deposit of 25% with 2, 4, 6, 8 month payment plans available depending on scope. Before signing we work together to create the best payment plan for your needs.

  • I totally understand! This is why I am here :) I’ll guide you every step of the way with detailed instructions, live calls, and tech support as you grow your business with your new brand and website. You won’t have to worry about doing any of the heavy lifting, and if you ever have a tech question, I’m always just one email away.

  • We offer retainer packages to past clients only for both ongoing design and maintenance. I will provide a training on how you can maintain your site on your own or you are able to can book a design day as needed to handle updates.

Get in touch

Website Template Support Ticket Form

For support with your template, fill out the form below to open a ticket. Our team will get back to your within 1-2 business days.

Learn More About Our Additional Support & Template Customization Services

need more 1:1, high-touch support?

We’re here to help with options at all price points and needs.

Squarespace sos or Need a quick fix?

Hangout with me on zoom for an hour for quick design fixes, live site amendments, questions, live walk throughs and step by step instructions.

Tried DIY and just not working out for you?

Book a template customization package with one week turnaround time or day rate if you have a site in progress and need help with customizing, integrations or pushing things across the finish line.